Refund policy

This Return, Exchange & Refund Policy applies to all purchases made through the online store operated under Domariocasa (referred to as “we,” “us,” or “our”). It is designed to provide a clear, fair, and customer-friendly post-purchase experience in accordance with standard consumer protection practices in the United States.

1. Return & Exchange Window

Customers may request a return or exchange within 28 days from the date of delivery.

Requests submitted after this period may still be considered on a case-by-case basis, depending on the product condition and individual circumstances.

2. Eligible Return Reasons

Returns or exchanges may be accepted under the following conditions:

  • The item arrives with visible damage or defects

  • The product presents functional issues or quality-related concerns

  • The item differs significantly from the product description (e.g., color, finish, or specifications)

  • The received product does not match the order details

  • The customer chooses to return the item for personal reasons

To ensure smooth processing, items should be returned in reasonable condition and include original components whenever possible.

3. Return Procedure

To initiate a return, customers are required to contact our support team via email or phone and provide the following information:

  • Order number

  • Proof of purchase or payment confirmation

  • Reason for the return

  • Photos or videos of the product (if applicable)

Once your request has been received, our team will review it promptly. If approved, we will provide return instructions along with the return address.

Customers must then send the item back to the designated address and retain proof of shipment until the process is completed.

Each order includes a prepaid return label inside the package. This label must be attached to the outside of the parcel to ensure proper identification and faster processing.

Upon receipt, all returned items will be inspected before final approval of the refund or exchange.

4. Exchange Process

For exchange requests, the same initial steps apply. Customers must contact our support team with the relevant order details and documentation.

Once approved, return instructions will be provided.

After the returned item has been received and verified, the replacement product will be shipped within 2–3 business days, along with a shipping confirmation.

5. Refund Processing

Approved refunds are processed within 2–3 business days after confirmation of the returned item.

Please note that additional processing time may be required depending on the customer’s bank or payment provider before the funds are reflected in the account.

6. Return Shipping Costs

  • If the return is due to damage, defect, incorrect item, or quality-related issues, we will cover the return shipping costs.

  • If the return is initiated for personal reasons without any product defect, the customer is responsible for the return shipping costs.

No additional handling fees are applied for return or exchange processing.

7. Important Notes

To ensure safe delivery, items should be securely packaged to prevent damage during transit.

Returns must only be sent to the address provided after approval from our support team.

We are not responsible for delays caused by incomplete or incorrect information provided by the customer.

In the event of unforeseen delays or logistical issues, our team will assist in resolving the matter as quickly as possible.

8. Customer Support

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: 54 Walton Rd, Wiggins MS 39577, United States

E-mail: care@domariocasa.com

Telephone: +1 (601) 928-8025

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)