Return, Exchange & Refund Policy

This Return, Exchange & Refund Policy applies to purchases made through the online store operated under Domariocasa (referred to as “we,” “us,” or “our”). This policy is designed to ensure a clear, fair, and customer-friendly post-purchase experience in line with standard consumer protection practices in the United States.

1. Return & Exchange Window

Customers may request a return or exchange within 28 days from the date of delivery.

Requests submitted after this period may be reviewed on a case-by-case basis, depending on the product condition and situation.

2. Eligible Return Reasons

Returns or exchanges may be accepted under the following conditions:

  • The item arrives with visible damage or defects;

  • The product shows functional issues or quality-related problems;

  • The item differs significantly in color, finish, or specifications from the description;

  • The received product does not match the order details;

  • The customer chooses to return the item without providing a specific reason.

To ensure smooth processing, items should be returned in reasonable condition with original components whenever possible.

3. Return Procedure

To initiate a return, customers must contact our support team via email or phone and provide the following details:

  • Order number;

  • Proof of purchase or payment confirmation;

  • Reason for the return;

  • Photos or videos of the product (if applicable).

Once the request is received, our team will review it promptly. If approved, return instructions and the return address will be provided.

Customers must then ship the item to the designated return address and retain proof of shipment until the process is completed.

Each order includes a prepaid return label enclosed in the original package. This return label must be attached to the outside of the parcel when sending it back to ensure proper identification and faster processing.

Upon receipt, the returned item will be inspected before final approval of the refund or exchange.

4. Exchange Process

If an exchange is requested, the same initial steps apply. Customers must contact support with order details and relevant documentation.

After approval, return instructions will be provided.

Once the returned item has been received and verified, the replacement product will be shipped within 2–3 business days, along with a shipping confirmation.

5. Refund Processing

Approved refunds are processed within 2–3 business days after confirmation of the return.

Depending on the customer’s bank or payment provider, additional time may be required for the funds to appear in the account.

6. Return Shipping Costs

  • If the return is due to damage, defect, incorrect item, or quality-related issues, we will cover the return shipping costs.

  • If the return is initiated for personal reasons without product defects, the customer is responsible for return shipping costs.

No additional handling fees are charged for return or exchange processing.

7. Important Notes

Items should be securely packaged to prevent damage during transit.

Returns must only be sent to the address provided after approval from our support team.

We are not responsible for delays caused by incomplete information or incorrect details provided by the customer.

In cases of unforeseen delays or logistical issues, our team will assist in resolving the matter as efficiently as possible.

8. Customer Support

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Address: 54 Walton Rd, Wiggins MS 39577, United States

E-mail: care@domariocasa.com

Telephone：+1 (601) 928-8025

Opening hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (CTZ)